General Terms and Conditions

Scope

These terms apply to table reservations and private events at SiP Café and to orders in the online shop on sipluzern.ch. Your contractual partner is 0819 Hospitality GMBH, Weinmarkt 14, 6004 Luzern, Switzerland. You can reach us at info@sipluzern.ch or +41 76 588 60 04. Individual agreements take precedence over these terms.

Table reservations and private events

You can reserve a table at our location at Zürichstrasse 67 in Lucerne. At Weinmarkt 14 we welcome you without a reservation. For groups of six or more and for private events, please write to us at info@sipluzern.ch.

Your table is reserved as soon as we confirm the reservation. Confirmation may also be sent via our reservation system. If your plans or the number of guests change, please let us know as early as possible. A flat fee for cancellation or no-show only applies if we have agreed its amount and conditions with you before booking.

For private events and special group offers, we set out the date, services, price and any cancellation terms in a quote. The booking becomes binding once you accept the quote.

Orders in the online shop

Choose the items you want and add them to the cart. Before submitting, you can check quantities, delivery address, payment method and total amount and correct your entries. By clicking the purchase button you place a binding order. We confirm receipt electronically without delay. The purchase contract is concluded as soon as we accept the order. This may already happen in the confirmation e-mail if we confirm the purchase in it.

If an ordered item is unexpectedly unavailable, we will inform you. We refund amounts paid for items that cannot be delivered. We only send a replacement item with your consent.

Prices and payment

Prices are stated in Swiss francs and include applicable VAT. Shipping costs are shown separately. The prices and payment methods displayed when you complete your order apply. We ship once payment has been received.

Shipping and delivery

We ship with Swiss Post. Within Switzerland, standard shipping for parcels up to 2 kg costs CHF 7.00. For heavier parcels and deliveries abroad, costs depend on weight and destination. During checkout you can see whether we deliver to your address and how much shipping costs.

We usually hand over available goods to Swiss Post within three to six working days of order confirmation and receipt of payment. Transit time then depends on the destination. For deliveries abroad, import duties and customs clearance fees may be charged in the destination country. Unless already included in the total price, they are collected by customs or the delivery service.

Defects, returns and liability

Please inspect the goods as soon as possible after receipt. Report visible defects immediately and hidden defects immediately after discovering them. The easiest way to reach us is at info@sipluzern.ch. Tell us which item is affected and describe the defect. The statutory warranty and liability provisions apply.

Under Swiss law there is no general right of withdrawal for faultless goods bought online. We do not grant an additional voluntary right of return. For orders subject to the statutory EU right of withdrawal, the information below applies. Statutory claims for defective goods remain unaffected in all cases.

Applicable law and place of jurisdiction

Swiss law applies to the extent that a choice of law is permitted. Mandatory consumer protection provisions of the law applicable to the contract remain reserved. The statutory places of jurisdiction apply to disputes.

Right of withdrawal for EU consumers

If your purchase of goods is subject to the statutory EU right of withdrawal, you may withdraw from the contract within 14 days without giving any reason. The period begins on the day on which you, or a third party other than the carrier designated by you, receive the goods. If several goods from a single order are delivered separately, receipt of the last item counts.

Inform 0819 Hospitality GMBH, Weinmarkt 14, 6004 Luzern, Switzerland, of your decision by an unequivocal statement, for example by letter or e-mail to info@sipluzern.ch. You may use the form below. You can also submit the withdrawal via «Withdraw from contract» in the footer of sipluzern.ch. We will confirm receipt of an online withdrawal by e-mail without delay. To meet the deadline, it is sufficient to send your statement in time.

Effects of withdrawal

We will refund all payments received, including the cost of the cheapest standard delivery offered, without delay and no later than 14 days after receiving your withdrawal. We use the same means of payment unless we agree otherwise with you. You will not be charged any fees for the refund. We may withhold the refund until we have received the goods back or you have provided proof of shipment, whichever is earlier.

Send back or hand over the goods to our address above without delay and no later than 14 days after your withdrawal. Sending them in time is sufficient. You bear the direct cost of returning the goods. You are only liable for any loss in value if you handled the goods in a way that was not necessary to establish their nature, characteristics and functioning.

Model withdrawal form