Legal
Privacy Policy
This policy applies to your visit to sipluzern.ch, table reservations, enquiries and orders in the SiP shop.
This English version is provided for convenience. In case of any discrepancy, the German version prevails.
Who is responsible for your data
The controller is 0819 Hospitality GMBH, Weinmarkt 14, 6004 Luzern, Switzerland. You can reach us at info@sipluzern.ch or +41 76 588 60 04.
Visiting the website
Vercel, Inc. (USA) delivers our website. When a page is requested, Vercel and the data centres involved process your IP address, the page requested, the time of the request, the status and browser information. We need this data to display the page to you, fix errors and fend off attacks.
Enquiries and private events
We use your contact details and your message to reply to you. For groups and private events we additionally process the date, number of guests and arrangements in order to send you a quote and organise the event.
Table reservations at Zürichstrasse
«Reserve a table» takes you to MyLOCALINA, operated by Swisscom Directories AG (Switzerland). For table planning, confirmation and follow-up questions we process your name, contact details, date, time, number of guests and any optional comments. If someone else makes a reservation for you, the information may come from that person.
Purchases in the online shop
Shopify International Limited (Ireland) provides the embedded products, the shopping cart and the checkout. When a product loads, your IP address and device information may be transmitted to Shopify. For the order, payment, shipping and any reversal we process contact, billing and delivery details, items, quantities, order value and payment status.
Shopify consumer privacy policy (opens in a new tab)
The payment service you choose receives the payment data needed for the transaction and its verification. The delivery service, in particular Swiss Post, receives your name, address and delivery details. Our IT, e-mail and accounting service providers receive the data they need for their tasks.
E-mails about your order and about SiP
We send confirmations and messages about your order or reservation to the address you provide. If you also sign up for news from SiP, we use your e-mail address for that purpose and keep a record of your sign-up. You can unsubscribe at any time by writing to info@sipluzern.ch or via the unsubscribe link in the marketing e-mail.
Cookies and your choices
Technically necessary cookies and similar storage functions support the shopping cart, the secure checkout and saving your privacy choices. In the cookie banner you can allow or reject optional analytics and advertising technologies. You can change your choice later via «Cookie settings». You can also delete stored cookies in your browser.
Google Analytics and Google Ads
With Google Analytics 4 we analyse how visitors reach our website and which pages or controls they use. The Google Ads tag measures the success of our advertising. Depending on the measurement set up, actions such as clicking on the reservation or a shop interaction may be recorded as an event and attributed to a campaign.
What data Google receives
Depending on your choices and the measurement, Google Ireland Limited (Ireland) and, where applicable, Google LLC (USA) receive technical information, pages viewed, time, referral source, events and cookie or ad-click identifiers. We only load the optional Google tags after you consent to the respective category. When they load, Google also receives the IP address required for the connection.
How Google uses data from partner sites (opens in a new tab)
Who processes data abroad
Besides Switzerland, the countries mainly concerned are Ireland, Canada and the USA. Shopify names Canada and the USA, among others, for further processing. Vercel uses an international delivery network. MyLOCALINA uses subcontractors in the USA and Serbia, among others. Access from these countries is therefore possible. For deliveries abroad, the necessary delivery data is also passed to the parties involved in the destination country.
For disclosures abroad we rely, depending on the recipient, on a recognised adequate level of data protection, such as an applicable certification under the Swiss–U.S. Data Privacy Framework, or on recognised standard contractual clauses with the necessary supplements and safeguards. Information on the safeguards applying to your data is available at info@sipluzern.ch.
MyLOCALINA subcontractors (German) (opens in a new tab)
Shopify processing locations and service providers (opens in a new tab)
External links
Links on our website let you open, for example, Google Maps for directions or Instagram for our profile. If you follow such a link, the respective provider receives technical information about your visit. If you are logged in there, the provider can link the visit to your account.
How long we keep data
We keep enquiries and reservations for as long as we need them for processing, carrying them out and any follow-up questions. In the case of outstanding claims or disputes, we keep the necessary records until the matter is settled or the relevant deadlines have expired. Under Swiss law we generally keep accounting records for ten years from the end of the financial year concerned.
We use your address for marketing e-mails until you unsubscribe. We may keep proof of your consent or unsubscription beyond that, insofar as we need it as evidence or to respect your wishes.
Legal bases
We process your data in accordance with the Swiss Federal Act on Data Protection. Where the EU General Data Protection Regulation (GDPR) applies, reservations, orders and related communication serve to prepare or perform a contract (Art. 6(1)(b)). Where applicable Union law or the law of an EU member state obliges us to process data, Art. 6(1)(c) GDPR applies.
For the secure and reliable operation of the website, handling general enquiries and protecting our legal claims, we rely where applicable on legitimate interests (Art. 6(1)(f) GDPR). For analytics and advertising technologies requiring consent, and for marketing e-mails you have requested, your consent is decisive (Art. 6(1)(a) GDPR).
Your rights and contact
You can request information about your data and, where applicable, its correction, deletion or handover in a common electronic format. Depending on the applicable law, you can also request that processing be restricted. Where we rely on legitimate interests, you can object on grounds relating to your particular situation. You can object to direct marketing at any time without giving reasons. You can withdraw consent at any time with effect for the future.
To do so, write to info@sipluzern.ch. If we cannot clearly identify you, we will ask for the information needed for identification. You can also contact the Federal Data Protection and Information Commissioner (FDPIC) or, where the GDPR applies, lodge a complaint with the competent data protection supervisory authority.
Federal Data Protection and Information Commissioner (FDPIC) (opens in a new tab)
